Choosing support for substance use is an important decision. A clear conversation with a centre can help a person or family understand whether the available services fit their needs.
Ask about assessment and safety
- What information is needed before an enquiry or admission is considered?
- How are urgent health concerns, withdrawal, or mental-health risks handled?
- When would the centre refer someone to a hospital or another qualified professional?
- Who should a family contact with a concern during the process?
Ask what is actually offered
Request a plain-language explanation of each listed service, who delivers it, the expected setting, and what is not included. Avoid relying only on labels such as “holistic,” “complete,” or “personalised” without asking what they mean in practice.
Ask about privacy, consent, and communication
- What information is collected, where is it stored, and who can access it?
- How does the person give consent for family communication or care decisions?
- What are the rules for phone use, visitors, records, and personal belongings?
- How can a person request access or correction of their information?
Ask about costs and next steps
Ask for current fees, what is included, payment timing, cancellation terms, and any additional costs in writing. Also ask what happens after the initial enquiry and what information the person should bring. If a centre cannot explain its process clearly, take time to compare options.
Have a question?
Contact Astitva for its current listed service and enquiry information. Ask the centre directly about availability, fees, privacy, and suitability rather than assuming that this general checklist describes its policies.
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